Had a bridesmaid up-do without a trial run. Absolutely loved it! The salon is clean and the stylists were professional. They were great about checking in with all of us throughout the process to make sure we were liking the way things were going. They were super accommodating and friendly. All I did was bring in a photo for a general guideline and they were very honest about how it works work with my hair, which I really appreciated. I highly recommend them for your hair styling needs!